Effective Date: 1st Jan 2026

ResqPal (“ResqPal,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information when you use our mobile application, website, software, communication channels, and related services (collectively, the “Platform”).

This Privacy Policy explains how information is handled and your rights regarding that information.

Information We Collect

We may collect personal information that you voluntarily provide when you register, use the Platform, or communicate with us. This may include your name, email address, phone number, account credentials, and any other information you choose to share.

We may also collect usage data such as device information, IP address, browser type, operating system, app interactions, access times, and diagnostic data to improve performance and security.

Where applicable, we may collect content you submit through messages, support requests, or communication features within the Platform.

How We Use Your Information

We use collected information to operate, maintain, and improve the Platform, create and manage user accounts, provide support services, respond to inquiries, deliver wellness resources, and enable communication features.

Information may also be used to enhance user experience, improve system functionality, detect and prevent fraud or misuse, ensure security, and comply with legal obligations.

With your consent, we may use your information to send updates, notifications, promotional content, and service-related communications.

Communication and Support Use

Because ResqPal may provide wellness-related support features, we may use your contact information to follow up on support requests, provide relevant resources, or reach out when safety or wellbeing concerns are identified.

These communications are intended to support user wellbeing and do not create any formal clinical or professional relationship.

Sharing of Information

We do not sell your personal information.

We may share your information only in limited circumstances, including with service providers who assist in operating the Platform, when required by law or legal process, to protect rights, safety, or security, or in connection with a business transfer such as a merger or acquisition.

All third parties handling data on our behalf are expected to maintain appropriate confidentiality and security standards.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

When data is no longer required, we take reasonable steps to securely delete or anonymize it.

Data Security

We implement appropriate technical and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

You may have rights to access, update, or request deletion of your personal information, subject to legal and operational requirements.

You may also opt out of marketing communications at any time using provided unsubscribe mechanisms.

Where applicable, you may request information about how your data is processed or request restrictions on certain uses of your data.

Cookies and Tracking Technologies

The Platform may use cookies or similar technologies to enhance functionality, analyze usage patterns, and improve user experience.

You may adjust browser settings to refuse cookies, though some features of the Platform may not function properly as a result.

Third-Party Services

The Platform may integrate with or link to third-party services. We are not responsible for the privacy practices, content, or policies of third parties. Users are encouraged to review their privacy policies before engaging with them.

Children’s Privacy

The Platform is not intended for children under the age of 18 without parental or guardian consent. We do not knowingly collect personal data from children without appropriate authorization.

If such data is discovered, we will take steps to delete it where required.

International Data Use

If you access the Platform from outside the jurisdiction where our systems operate, you acknowledge that your information may be transferred, stored, or processed in different jurisdictions with different data protection standards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will take effect upon publication. Continued use of the Platform after changes indicates acceptance of the revised policy.

Contact Information

If you have questions or concerns about this Privacy Policy or how your data is handled, you may contact us at:

Email: info@rsqpal.com
Website: www.rsqpal.com